Have you ever come across someone whose words don’t always match up with their actions? They say things like:
- “I’ll be there early.” Then show up late.
- “I’ll call you later today.” But call you the following week.
- “Let’s meet next Tuesday at 11.” Then never show up.
- “I’ll have it ready for you tomorrow.” And then it’s not.
- “Give me a call.” And you do, but they never answer or return your call.
- “Stop by and we’ll give you a demo.” And you stop by, but no one was expecting you.
Do these situations frustrate you? I’m sure it’s safe to say that they do. When it comes to your business and how you interact with others be sure that you “walk the walk” and do what you say you will do. Your words shouldn’t be just that, words, rather they should be your verbal commitment to others that you intend to keep. And, if something does happen that is out of your control, make it a priority to acknowledge it to those it affected. That is really “walking the walk.”
Keep it disciplined.