Value

Value

It’s easy to get caught up in the financial realities of our jobs: revenue goals, profit margins, quotas, pipelines.  But at the end of the day, we need to ask ourselves, “What is the common denominator of all these?”  The answer?  People. It’s...
Value

Being Visible

You just never know where and when an opportunity will present itself, do you?  In business, opportunity could be lurking anywhere.  And to be successful, you always need to be prepared for it. More often than not, potential customers are quite happy with who they are...
Value

Turning Customer Dissatisfaction Into Satisfaction

No one likes to admit it, but we all encounter obstacles when striving for customer satisfaction. Any of number of things can go wrong: messages that aren’t received back orders inacurrate order information missed completion date miscalculated estimate a...
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