Through Your Customer’s Eyes

Through Your Customer’s Eyes

How do you feel when you receive poor service?  Whether while patronizing a fast food restaurant, the dry cleaner, sporting venue, or car dealership.  Do any of these feelings pop into your mind: disappointment frustration anger dissatisfaction Now, depending on the...
Through Your Customer’s Eyes

A Love-Hate Relationship With Social Media

With all the hype that surrounds social media, I have found that there is a relatively large segment of the business professional population that is resistant to embracing this huge trend. The age of this group tends to be over the age of 40, but I am also meeting an...
Through Your Customer’s Eyes

Handle With Care

Have you ever heard the saying “It’s not what you say, it’s how you say it?”  Or how about “Your perception is your reality?”  Both really say the same thing but in a different way.  No matter what your intent is, how your message...
Through Your Customer’s Eyes

Person To Person

No matter what the size of a company, it’s success depends on people.  Whether it has 500 employees or only one, or if we are talking about B2B or B2C industries, it still revolves around people.  People who make decisions, have opinions and needs, concerns,...
Through Your Customer’s Eyes

Two Clicks

I received an email recently from a business acquaintance looking for some information.  He was frustrated because he went to the organization’s website and was unable to locate the answer to his question.  He said, “I’m sure it is there somewhere...
Through Your Customer’s Eyes

Temptation

“A desire to do something, especially something wrong or unwise.” The worst kind of temptation we can fall prey to is the most subtle kind.  The type that without even fully realizing it, you have made the wrong or unwise choice.  In our professional lives...