The Ripple Effect

The Ripple Effect

Why is it that something so small can have such a big impact?  That the smallest of details has the power to change everything? In the business world we see it every day.  A reckless comment by an employee to a customer is all over the news, an inappropriate post goes...
The Ripple Effect

The Ideal Vendor

The ideal vendor.  If you listed all the attributes of the ideal vendor what would it include? Quick response time. Professional appearance. Knowledgeable staff. Great customer service. Friendly and approachable employees. Trustworthy. Reputable. I’m sure we...
The Ripple Effect

The Professional ‘Ball Hog’

According to Wikipedia, a ball hog is defined as “a derisive term for a basketball player that handles the ball exclusively to the point of impairing the team.” While we are all very familiar with the term, whether we played competitive sports or not,...
The Ripple Effect

The Gatekeeper

While we may know who it is we would like a warm introduction to, say a top executive at a local firm, there is usually another person we need to have a warm introduction to first.  That first person is the one who controls the access to that top executive.  This...
The Ripple Effect

Avoiding External Validation

Why is it that when someone agrees with us it feels like victory?  Yet when someone doesn’t, it feels like defeat?  And even if that person does agree with us it doesn’t necessarily mean that we were right in the first place.  We could have been completely...
The Ripple Effect

The Next Level

It’s a good feeling to know that others are actually reading what you write.  But it’s a great feeling to engage in a discussion with someone who not only read what you wrote but had insights to share that taught you something new. I am a big fan of...