Net Promoter Score

Net Promoter Score

How many of you have been asked to complete a survey before?  Did you actually fill it out? Were you honest with your answers? Many times companies and organizations are looking for feedback to help improve their customer service, programming, or overall customer...
Net Promoter Score

Equal Opportunity

Upon starting any endeavor, a new school year, a new job, or a new relationship, we all begin with a perfect score, or a clean slate.  In school, each student starts out on that first day with a 4.0 – straight A’s.  In our new job, we have yet to make any...
Net Promoter Score

Increasing Your Marketing ROI

We have all heard of the acronym “ROI” which stands for “Return on Investment.” ROI is a means to determine the performance of anything you invest time, money, or energy into.  When it comes to marketing, there is always an ROI associated with...
Net Promoter Score

Epicenters of Influence

How many people are in your company or organization?  What about your specific department? How many people within your department do what you do? The smaller the company the smaller a department.  But even with larger organizations, if you engage with the public, you...
Net Promoter Score

Credible Validity

It is so energizing to me to go to a meeting and walk out afterwards with a plethora of thoughts and ideas.  Each week, at our Out-&-Out Marketing Forum, it inevitably happens.  This burst of creativity is a direct result of my participation in a group discussion...